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Frequently Asked Questions

Customer Support

If you have difficulty logging into your Zolut account, you can contact us by email at hello@zolut.com or through the “Contact Us” section. Our customer support team will assist you in recovering your Zolut account.

To make a change to an order, you can contact our team through the “Contact Us” section or send us an email to hello@zolut.com where we will attend to your case.

Absolutely! We have a dedicated customer service team ready to help you. You can contact us through our live chat available on our platform, customer service by phone or business WhatsApp at (786) 637 2876, email hello@zolut.com, or through the “Contact Us” section. We will be happy to help you with any questions or concerns you may have.

Agreement with Schools

We work hard to accommodate as many schools and grade levels as possible. However, in case your child’s school is not yet on our list, you can contact us directly at hello@zolut.com with your school supply list and we will do our best to help you.

Just contact us as soon as possible. The sooner you register, the better conditions we can offer you. Send us an email: hello@zolut.com or call us: (305) 760-9717. We look forward to serving you!

It’s always your choice. We can make a check payable to the school, PTA/PTO, special purpose master account, donation, or a combination. You decide, we are 100% flexible.

They are not obligated. However, a proper promotion plan will allow them to know all the advantages: easier, faster, more convenient, with competitive prices and beneficial for their school. Anyone will easily understand that shopping at Zolut.com is a much smarter option.

The School only needs to promote Zolut among parents and students. We will guide you on how to do it. When Zolut is promoted properly, the results are excellent, the school’s benefits are much greater, and the promotion requires very little effort.

At no cost, ever.

Yes, we offer special discounts for schools, which directly benefit parents by obtaining more supportive prices. Our partner schools also make profits on sales made. If you are interested in your school partnering with us, contact your school administration or you can contact our team using the “Contact Us” section of our platform, or by phone (786) 637 2876 where we will provide you with more information.

Purchasing process

Yes, our website uses security measures to protect your data and ensure secure transactions. We use encryption technology to protect sensitive information during the payment process.

If your credit card is declined during the payment process, we recommend that you verify that the information entered is correct. If the problem persists, we suggest you contact your bank to obtain more information about the reason for the rejection. You can complete the payment process using another credit card or changing the method among the options we offer on our platform.

Once your order has been processed, we will keep you informed via email and text messages about the status of your order, from the moment we receive your purchase order, and throughout the entire process (packaging, shipping, and even the moment it is delivered).

You can purchase your school supply list by following these steps: Select your child’s school, choose the grade level and click the “Add to Cart” button, review the products in your cart and click “Checkout.” Complete the shipping information and select the desired payment method to proceed with payment. We will deliver them directly to your home or school (depending on your shipping choice). If your school is not registered with Zolut, simply email the list to us at hello@zolut.com and we will provide you with a personalized quote.

The purchasing process is very simple. You just have to select your school and then the corresponding grade, or you can select the products you want to buy individually, add them to the shopping cart and then proceed to checkout.

Absolutely! At Zolut, you have the flexibility to select individual products from your school supply list. Whether you have a few supplies or prefer to choose specific items, our website allows you to customize your order to meet your unique needs. Simply browse our selection and add your desired items to your cart, ensuring you have full control over your school supplies purchase.

If your school supply list is not available on our website, simply send us the list by clicking here or by emailing hello@zolut.com and we will provide you with a personalized quote. We strive to serve all customers and ensure their school supply needs are met.

On our website, you can search for your child’s school by name. If you have any difficulties, our customer service team is ready to help you locate the school and continue with your order. You can contact us at hello@zolut.com, or by phone (786) 637 2876.

Shipping and return process

Your satisfaction is our priority! We have a dedicated return and exchange policy to address any issues promptly. While we partner with great companies and offer the highest quality products, if you encounter any problems with your order, reach out to us within 3 days of receiving it. Simply provide the order number from your confirmation and contact our customer service team via email at hello@zolut.com or through our website’s ‘Return Policy‘ section for a hassle-free resolution.

We strive to meet quality standards in all our shipments. However, if a product is damaged during shipping, we have a dedicated return and exchange policy to assist you with any issues that may arise. You can contact our customer service team via business phone or WhatsApp (786) 637 2876, or our email: hello@zolut.com.

If you need to return or exchange an item, please contact our customer service team at hello@zolut.com. We have a dedicated return and exchange policy to help you with any issues or concerns you may have.


At Zolut we are committed to protecting the privacy of our users. We collect only the information necessary to process purchases and ship products. We do not share or sell your personal data to third parties at any time. We will use security measures to protect your information and ensure its confidentiality. Additionally, we will only use your information to send you updates about related promotions and products, if you so choose. We will always give you the option to unsubscribe from our communications at any time. We respect your privacy and value your trust in us.

We accept different payment methods, such as Visa, MasterCard, Discover, American Express credit cards, bank transfers, Zelle and Paypal. Our online payments are executed through secure platforms.

Explore our website for custom apparel options too! We offer pre-packaged kits organized by school and grade level, as well as specific items that you can choose based on your preference. Dive into a world of possibilities with a wide variety of school supplies, from pencils and notebooks to backpacks, pencil cases, and much more!

Yes, at Zolut we offer a wide selection of products and brands for you to choose from. We understand the importance of personal preferences and strive to provide options that meet your specific needs.

We are proud to offer competitive prices for our packaged school supplies. By streamlining the purchasing process and eliminating the need to visit multiple stores, we not only save you valuable time, but also help you reduce additional expenses, such as transportation costs.

With our convenient online platform, you can enjoy the convenience of one-stop shopping at affordable prices, ensuring you get the best value for your money.

We strive to process and ship orders as quickly as possible. You can usually expect your supplies to arrive within 24 to 48 hours during business days. However, delivery times may vary depending on your location and the shipping option selected during checkout.

Zolut simplifies the school supply purchasing process by offering pre-packaged kits. Visit our website www.zolut.com, select your child’s school, choose the grade level, and add the necessary supplies to your cart. We will deliver them directly to your home or school, saving you time and effort.

Zolut is a seamless platform where parents can effortlessly purchase their children’s complete school list. Teaming up with schools, we offer a convenient one-stop shop for all the students’ and parents’ school supply needs.

But that’s not all – we take pride in being a dedicated partner to schools, offering incentives and fantastic prices for uniforms, custom apparel, and student planners. At Zolut, we’re not just a shopping platform; we’re a proud supporter of education, working hand in hand with schools to make the school year smoother for everyone involved.